Refund policy

We want you to love every item you purchase from us. If for any reason you are not completely satisfied, our returns and refunds policy makes it simple and fair.

 

Return Window

 

  • Items must be returned within 60 days of delivery.

 

Return Cost

 

  • 1. Faulty or Damaged Items :

    • Returns for items that are faulty, damaged, or not as described are Free. We will provide a pre-paid return label.

    2. Change of Mind / Buyer's Remorse :

    • For returns due to change of mind (e.g., item not suitable), the customer is responsible for the cost of return postage. We will provide a return label, and the cost of the return will be deducted from your refund.

 

How to Start a Return

 

  1. Email Us: To initiate a return, please email support@vipshopunitedkingdom.co.uk with your order number and the reason for the return.

  2. Receive Label: We will reply with a pre-paid return label and full instructions.

  3. Package Item: Send your item back to the address provided below. Items must include all original packaging, accessories, manuals, and must be sent back using the label we provided.

 

Return Shipping Address

 

Please ship your return package to the following physical address:

  • VIP Shop United Kingdom

  • Gigg Lane, Mayfield,

  • Warrington, England WA4 2SP

  • United Kingdom

 

Condition of Items

 

  • Items must be returned in the same condition that you received them.

  • Please ensure items are securely packaged.

 

Refunds

 

  • Once we receive and inspect your return, we will notify you.

  • Your refund will be processed to your original payment method within 5-7 business days after the return has been approved.

 

Exchanges

 

  • If you need the same item in a different variant (e.g., size or colour), please contact us via email at support@vipshopunitedkingdom.co.uk. We will assist you with a replacement or full refund if unavailable.

 

Lost or Damaged Parcels

 

  • If your parcel is delayed or arrives damaged, please contact us within 7 days at support@vipshopunitedkingdom.co.uk. We will assist you with a replacement or refund in accordance with this policy.

 

Exceptions / Non-returnable items

 

  • Perishable goods, opened cosmetics or diffusers cannot be returned.

  • Personalised/custom items and non-returnable items usually cannot be returned.

Contact
Email: support@vipshopunitedkingdom.co.uk
Phone: +447741040647
Business hours: Monday–Friday, 9:00–18:00 (UK time)